Returns and Refunds Policy

At NUTRA & RITUAL, we are dedicated to ensuring your complete satisfaction with our products.

1. General

60-Day Money Back Guarantee

Shop with confidence with our 60-Day Money Back Guarantee. If you're not completely satisfied, we're here to help.

Eligibility for Refund

  • Request submitted within 60 days of delivery
  • Product is unopened and unused
  • Product is in its original packaging
  • Customer has contacted our customer service team before returning the product
  • Applies to sale items as well
  • Refund is processed once the returned product is received and verified
  • Return delivery costs are the responsibility of the customer

For health, hygiene, and product safety reasons, opened or used products are not eligible for return.

Not Eligible for Refund

  • Opened products
  • Used or partially used products
  • Products with a broken seal or damaged packaging
  • Products damaged due to misuse
  • Products that have been altered or tampered with
  • Return requests submitted after 60 days
  • Products returned without prior authorisation from our team

Agreement to Terms

By placing an order with NUTRA & RITUAL, you (the Customer) acknowledge that you have read, understood, and agreed to be bound by these Delivery, Return, and Refund Policies.

Orders In Transit & Cancellation

Once an order has a tracking number, it is considered "In Transit" and cannot be cancelled or refunded. Customers wishing to cancel must wait for the package to arrive and initiate a standard refund request.

Proof of Delivery

The courier's tracking status is the final authority on delivery. If a package is marked "Delivered," NUTRA & RITUAL has fulfilled its contractual obligation.

Delivery & Fulfilment Responsibility

If tracking shows "Delivered" but you have not received your package, please contact our customer service team within 7 days. We are not responsible for theft once a package is recorded as delivered, but we will work with the courier to investigate. For packages verified as "Lost in Transit," we will provide a complimentary reshipment or a full refund.

2. Chargebacks and Disputes

By purchasing, you agree to contact us to seek a resolution before initiating a chargeback with your bank.

3. Order Cancellations

You may request a cancellation within 12 hours of placing your order. Once a tracking number is assigned, the order is "In Transit."

4. How to Initiate a Return or Refund

Email: customercare@nutraandritual.com
Or visit our Contact Us page for faster help.

Please include your Order Number and the reason for the refund. Our team is easy to reach, 7 days a week. Products returned without first contacting our customer service team may not be eligible for a refund.

Return Delivery

Customers are responsible for return delivery costs. We recommend using a trackable delivery method, as NUTRA & RITUAL is not responsible for return packages lost or damaged in transit.

5. Processing Refunds

If approved, your refund will be processed within 5–10 business days, depending on your bank. Original delivery charges, if applicable, are non-refundable.

6. Damaged or Incorrect Orders

Please contact our customer service team immediately with your Order Number and a clear photo or video of the issue. In these cases, NUTRA & RITUAL will cover the cost of return delivery, if a return is required.

7. Non-Refundable Circumstances

We will not issue a refund if:

  • Your order does not arrive due to factors within your control
  • Tracking shows "Delivered"
  • The product has been opened, used, or altered
  • The return was submitted after the 60-day window
  • The item was returned without prior authorisation

8. Subscriptions

Contact us at least 48 hours before your next billing cycle to pause, skip, or cancel. We send a renewal reminder 72 hours before processing.

9. Orders In Transit

You may receive the product and follow our standard refund process, or refuse delivery for a refund (excluding original delivery charges).

10. 60-Day Money Back Guarantee — Full Terms

Products must be unopened, unused, and in their original packaging to qualify for a refund. Return delivery costs are the customer's responsibility. Contact our customer service team within 60 days of delivery to begin the process.