Cancellation Policy

At NUTRA & RITUAL, we process orders quickly to ensure your products reach you as fast as possible. Because of our rapid fulfilment process, there is a limited window to cancel an order.

1. Cancellation Window
You may request a cancellation within 12 hours of placing your order. After this timeframe, your order has likely been processed and prepared for dispatch, and we can no longer stop the delivery.

2. How to Cancel
Email: customercare@nutraandritual.com
Or visit our Contact Us page for faster help.
Subject Line: URGENT: Order Cancellation #[Your Order Number]

Our customer service team is easy to reach, 7 days a week.

3. If Your Order Has Already Been Dispatched
If your order has already been picked up by the courier or dispatched, we cannot cancel it. However, you may still return the unopened, unused product once it arrives, in its original packaging. Please refer to our Returns and Refunds Policy for instructions.

4. Refunds for Cancelled Orders
If your cancellation is successful, we will issue a full refund to your original payment method immediately. It may take 5–10 business days for the refund to reflect on your bank statement, depending on your bank.

5. Subscription Cancellations
If you have a recurring subscription, you can pause, skip, or cancel it at any time through your account or by contacting us at least 48 hours before your next scheduled delivery.